{"id":1463,"date":"2015-03-09T13:02:45","date_gmt":"2015-03-09T21:02:45","guid":{"rendered":"http:\/\/thinkapps.com\/blog\/?p=1463"},"modified":"2016-03-31T16:08:50","modified_gmt":"2016-03-31T23:08:50","slug":"designing-hardware-jawbone-founder","status":"publish","type":"post","link":"https:\/\/thinkapps.com\/blog\/design\/designing-hardware-jawbone-founder\/","title":{"rendered":"Designing Hardware for the Internet of Things"},"content":{"rendered":"<p class=\"p1\"><em>Jawbone was one of the first major players in wearables. In fact, the\u00a0company has\u00a0been creating lifestyle hardware for over a decade. But founder and CEO <span style=\"text-decoration: underline;\"><a title=\"Hosain Rahman on Twitter\" href=\"https:\/\/twitter.com\/hosain\" target=\"_blank\">Hosain Rahman<\/a><\/span> admits that the Internet of Things\u00a0is a bit of a mess and says they\u2019re looking to change that.<\/em><\/p>\n<p class=\"p1\">With each of their products, Rahman said, \u201cI always like to start with the broadest thinking \u2026 We think that the conversation has shifted even beyond design into beauty. It&#8217;s the intersection of engineering meets beauty. The whole point is to help people have a better life with technology.\u201d<\/p>\n<p class=\"p1\">The process at <a title=\"Jawbone\" href=\"https:\/\/jawbone.com\/\" target=\"_blank\">Jawbone<\/a> stays really big picture until it starts to get to the end, and that\u2019s part of what gives them an edge.\u00a0From their <a title=\"Up 24\" href=\"https:\/\/jawbone.com\/store\/buy\/up24\" target=\"_blank\">UP 24<\/a> <a title=\"Apple Watch Health Apps\" href=\"http:\/\/thinkapps.com\/blog\/development\/apple-watch-health-apps-healthkit\/\" target=\"_blank\">fitness<\/a> tracker to the <a title=\"Jambox\" href=\"https:\/\/jawbone.com\/store\/buy\/up24\" target=\"_blank\">Jambox<\/a> Bluetooth speaker, Jawbone has continued to make gadgets and wearables that are at the top of their game.<\/p>\n<p class=\"p1\">Rahman spoke as part of\u00a0<a title=\"Y Combinator\" href=\"http:\/\/www.ycombinator.com\/\" target=\"_blank\"><span class=\"s3\">Y Combinator<\/span><\/a>\u00a0founder\u00a0<a title=\"Sam Altman\" href=\"http:\/\/blog.samaltman.com\/\" target=\"_blank\">Sam Altman\u2019s<\/a>\u00a0<a title=\"How to Start a Startup course\" href=\"http:\/\/startupclass.samaltman.com\/\" target=\"_blank\"><span class=\"s2\">How to Start a Startup<\/span><\/a>\u00a0series on how Jawbone has\u00a0continued to design hardware products that people can\u2019t live without.<\/p>\n<p class=\"p1\"><strong>(For more startup advice, check out\u00a0<em><a title=\"How to Start a Startup: The Book\" href=\"http:\/\/thinkapps.com\/books\/how-to-start-a-startup\/\" target=\"_blank\">How to Start a Startup: The Book<\/a><\/em>. It&#8217;s\u00a0the ultimate reference guide to creating a successful tech startup.)<\/strong><\/p>\n<p class=\"p1\"><a href=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104144\/jawbone-internetofthings.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"569\" class=\"alignnone size-full wp-image-1468\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104144\/jawbone-internetofthings.jpg\" alt=\"jawbone-internetofthings\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104144\/jawbone-internetofthings.jpg 1002w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104144\/jawbone-internetofthings.jpg 300w\" sizes=\"(max-width: 1002px) 100vw, 1002px\" \/><\/a><\/p>\n<h2 class=\"p1\">Looking Forward<\/h2>\n<p class=\"p1\">Rahman said that most of the chaos surrounding the <a title=\"The Internet of You\" href=\"http:\/\/www.huffingtonpost.com\/hosain-rahman\/the-internet-of-you_b_6417608.html?ncid=tweetlnkushpmg00000067\" target=\"_blank\">Internet of Things<\/a>\u00a0has to do with the fact that all of these apps and gadgets that we\u2019re plugged into aren\u2019t <a title=\"How to Develop Apps for Apple Watch\" href=\"http:\/\/thinkapps.com\/blog\/development\/how-to-develop-apple-watch-apps\/\" target=\"_blank\">talking<\/a> to each other,\u00a0so they&#8217;re confined to their own feature set.<\/p>\n<p class=\"p1\">\u201cIt&#8217;s really confusing for the user,&#8221; he said. &#8220;We think that there is a desperate need for an organizing principle around all of this. This is the core of when we start to think about how we build and opportunities to create products.\u201d<\/p>\n<p class=\"p1\">The team continues to look forward to ensure that they\u2019re not just creating hardware of the moment, but of the generation. Rahman\u00a0explained:<\/p>\n<blockquote>\n<p class=\"p1\">\u201cWhat happens when we can dream in future? We really try to live into tomorrow \u2026 [and] the thing that we build today is a gradual stepping stone to graduate users.\u201d<\/p>\n<\/blockquote>\n<p class=\"p1\">Here are the two main principles Jawbone lives by:<\/p>\n<p class=\"p1\"><b>It\u2019s not about the things. It\u2019s about the users. <\/b>\u201cWhat we believe is that when you have things that are on your body 24\/7, they become a perfect context engine for everything in the world around you.\u201d<\/p>\n<p class=\"p1\"><b>You have to be good at the full stack. <\/b>Rahman said the &#8220;full stack&#8221; is the combination of software, services and data. When these three are exceptional, he said you can unlock the potential of something that works with the user and the rest of the world.<\/p>\n<h2 class=\"p1\">Everything Is a System<\/h2>\n<p class=\"p1\">For Jawbone, their process of creating new hardware is to keep things super <a title=\"How Big Companies Can Innovate Like Startups\" href=\"http:\/\/thinkapps.com\/blog\/development\/lean-enterprise-big-companies-can-innovate-like-startups\/\" target=\"_blank\">creative and open<\/a> for as long as they can. Step by step, they narrow in on their vision, all along keeping in mind that what they\u2019re creating is going to become part of a larger system.<\/p>\n<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"558\" class=\"alignnone size-full wp-image-1466\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104142\/jawbone-process.jpg\" alt=\"jawbone-process\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104142\/jawbone-process.jpg 1006w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104142\/jawbone-process.jpg 300w\" sizes=\"(max-width: 1006px) 100vw, 1006px\" \/><\/p>\n<h3 class=\"p1\">Exploration<\/h3>\n<p class=\"p1\">This is the brainstorming phase where the team dreams big and imagines products to fit into the direction that they see the world going. They think on what the brand stands for and how they can disrupt the market.<\/p>\n<h3 class=\"p1\">Early Validation<\/h3>\n<p class=\"p1\">The concepts that they\u2019ve dreamed up really start to hit paper. At this point, they\u2019re predicting where the\u00a0product can fit into the market and attempting to prove their theories.<\/p>\n<h3 class=\"p1\">Concept<\/h3>\n<p class=\"p1\">They continue to get closer and closer to brass tacks by mapping out the experience and how they&#8217;re going to tell the\u00a0story. They\u2019re really starting to explore what\u2019s possible.<\/p>\n<h3 class=\"p1\">Planning<\/h3>\n<p class=\"p1\">They start asking themselves, \u201cWhat are some of the tradeoffs we\u2019re going to have to make? What are the constraints?\u201d This will help them\u00a0further focus the\u00a0product.<\/p>\n<h3 class=\"p1\">Development<\/h3>\n<p class=\"p3\"><span class=\"s1\">During this phase, they merge their\u00a0teams and\u00a0talents and start to learn from their\u00a0users. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Rahman said to ask, \u201c<\/span>What have we achieved? What haven&#8217;t we achieved? What have we learned from our users? How does that change what we&#8217;re thinking?\u201d<\/p>\n<h3 class=\"p1\">Continued Innovation<\/h3>\n<p class=\"p1\">They\u00a0launch the product and learn from users. They\u00a0see what the users think and where that stands in comparison to the direction they predicted.<\/p>\n<p class=\"p1\">To really explore their products further, Jawbone uses what they call &#8220;Demo Friday.&#8221; They treat it like first-round funding and get people to pitch their ideas in real life.<\/p>\n<h2 class=\"p1\">It\u2019s All About the WHYs<\/h2>\n<p class=\"p1\">To stay grounded in your company\u2019s mission statement and ensure that your end product is solving the problem that you set out to solve, Rahamn said you have to keep questioning yourself:<\/p>\n<ul>\n<li class=\"p1\">Why are we doing this?<\/li>\n<li class=\"p1\">Why does this exist?<\/li>\n<li class=\"p1\">What problem does it solve?<\/li>\n<\/ul>\n<p class=\"p1\">From Research and Development to Industrial Design, each team has to take these questions into consideration as it pertains to their expertise. During the concept phase at Jawbone, Rahman said that they take the project to their Product Experience team, which would be a conventional design team anywhere else. Even though they\u2019re not building the hardware, their job is hugely important.<\/p>\n<p class=\"p1\">Rahman said, \u201cWe have writers on that team. Storytellers. We have ID people who are genius creators. We have amazing <a title=\"5 Important Design Principles for Apple Watch Apps\" href=\"http:\/\/thinkapps.com\/blog\/design\/apple-watch-apps-important-design-principles\/\" target=\"_blank\">app level designers<\/a>, graphic designers, everything. It&#8217;s all one team and we call that product experience. Their job is to unify us as one organization.\u201d<\/p>\n<h3 class=\"p1\">Resolving the WHYs<\/h3>\n<p class=\"p1\">When your project is truly successful, you\u2019ve resolved all of the questions and problems you\u2019ve been reiterating since the beginning of your process. Rahman calls them the Hero Experiences. When you\u2019ve resolved those, then you can start to examine your competition and find product-market fit.<\/p>\n<p class=\"p1\">This is where those tradeoffs you were considering before really start to come into action. Do you sacrifice size for battery life? Do you use that material if the color you want isn\u2019t available? In other words, it\u2019s time for the nitty gritty and final decision making.<\/p>\n<p class=\"p1\">But Rahman says you still have to keep in mind, \u201cDoes it actually cross enough things off our list? Does it meet that minimum viability?\u201d<\/p>\n<p class=\"p1\">\u201cWe don&#8217;t like to do one-off things,&#8221; he added. &#8220;We have to see a broader vision. This is part of the creation experience. We look at where we think the world is moving and think about how this [product] is going to be a stepping stone to that ultimate end vision.\u201d<\/p>\n<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"543\" class=\"alignnone size-full wp-image-1470\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104146\/jawbone-storyboard.jpg\" alt=\"jawbone-storyboard\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104146\/jawbone-storyboard.jpg 780w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104146\/jawbone-storyboard.jpg 300w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/><\/p>\n<h2 class=\"p1\">Talking to Users<\/h2>\n<p class=\"p1\">As recently\u00a0as five years ago, Rahman said that no one wanted a Bluetooth speaker for $199; there simply wasn\u2019t a market for it. But they waited and questioned users. He said that <a title=\"How to Run Successful User Interviews\" href=\"http:\/\/thinkapps.com\/blog\/launch\/how-start-startup-running-user-interview\/\" target=\"_blank\">it\u2019s important not to ask them leading questions<\/a>, because at the end of the day people will tell you what you want to hear.<\/p>\n<p class=\"p1\">\u201cYou have to separate \u2026 questions that you can ask to help make you smarter about your thesis versus trying to get somebody to validate it for you. That&#8217;s the real separation. No one&#8217;s going to tell you what to build. If they do, then they should do it and not you. You&#8217;re the one who&#8217;s making that decision, you&#8217;ve got the thesis, you&#8217;ve got the creative idea, you&#8217;ve got the innovation. You&#8217;ve got to use these people to help you make it better and to refine your thinking.\u201d<\/p>\n<p class=\"p1\">To refine your thinking, you\u2019ve got to storyboard. Rather than just talking about the user story, draw it out. It doesn\u2019t have to be in extreme detail, but just enough to see movement for movement what their process looks like so you can ensure that your product isn\u2019t being forced in a direction where it\u2019s not welcome.<\/p>\n<p class=\"p1\">He said that creating a storyboard helps to map out constraints: \u201cMy experience has been constraints are really great because they serve as opportunities to resolve, to refine, to <a title=\"Weekly Roundup: Streamline Your Habits and Simplify Your Life\" href=\"http:\/\/thinkapps.com\/blog\/discovery\/apps-gadgets-streamline-habits\/\" target=\"_blank\">simplify<\/a>, and push you to find the right answer that will solve the user problem in the simplest way.\u201d<\/p>\n<h2 class=\"p1\"><img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"476\" class=\"alignnone size-full wp-image-1467\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104143\/jawbone-system.jpg\" alt=\"jawbone-system\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104143\/jawbone-system.jpg 993w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/01\/30104143\/jawbone-system.jpg 300w\" sizes=\"(max-width: 993px) 100vw, 993px\" \/><\/h2>\n<h2 class=\"p1\">The System Is a Flagship<\/h2>\n<p class=\"p1\">The end goal for all of Jawbone\u2019s products is to fit within their system and the direction that the world is going. Rahman said that they ask themselves, \u201c&#8217;What is the user problem that we solve through this experiment?&#8217; Whether it&#8217;s in hardware, software, data, platform, whatever it is, once we solve it, people <a title=\"How to Build Products Users Love\" href=\"http:\/\/thinkapps.com\/blog\/development\/how-start-startup-build-products-users-love\/\" target=\"_blank\">can&#8217;t live without it<\/a>.\u201d To create this hardware that people can\u2019t live without, their system is key.<\/p>\n<p class=\"p1\">He said that when they work within their system, \u201c[the hardware gets] to a level of emotional connection where you feel that without it you&#8217;re lost \u2026 Those are the principles that govern all these things. We have to keep asking ourselves those questions. Is it doing that?\u201d<\/p>\n<p class=\"p1\">Rahman said that, rather than thinking of themselves as a hardware or software company, they think of themselves as an experiences company. \u201cIt&#8217;s not just about this physical device or that feature. It&#8217;s about the system. It&#8217;s about how the pieces come together.\u201d<\/p>\n<p class=\"p1\">With the system perfected, they can start to streamline the chaos in the Internet of Things and really create an intuitive, fluid experience.<\/p>\n<h2 class=\"p1\">Next Steps<\/h2>\n<p>You can watch the video and read a full transcript of\u00a0Rahman\u2019s lecture <a title=\"Hosain Rahman lecture transcript\" href=\"http:\/\/startupclass.samaltman.com\/courses\/lec17\/\" target=\"_blank\">here<\/a>.<\/p>\n<div>\n<p>Also, if you enjoyed this post, be sure to check out\u00a0<em><a title=\"How to Start a Startup: The Book\" href=\"http:\/\/thinkapps.com\/books\/how-to-start-a-startup\/\" target=\"_blank\">How to Start a Startup: The Book<\/a><\/em>. It&#8217;s\u00a0the ultimate reference guide to creating a successful tech startup.<\/p>\n<p><a href=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2016\/02\/29180058\/How-to-Start-a-Startup-book-landing-page.png\" rel=\"attachment wp-att-6404\"><img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"665\" class=\"alignnone size-full wp-image-6404\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2016\/02\/29180058\/How-to-Start-a-Startup-book-landing-page.png\" alt=\"How to Start a Startup: The Book\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2016\/02\/29180058\/How-to-Start-a-Startup-book-landing-page.png 1180w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2016\/02\/29180058\/How-to-Start-a-Startup-book-landing-page.png 300w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2016\/02\/29180058\/How-to-Start-a-Startup-book-landing-page.png 768w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2016\/02\/29180058\/How-to-Start-a-Startup-book-landing-page.png 1024w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/><\/a><\/p>\n<p><em>Featured image was taken from <a title=\"Hosain Rahman lecture\" href=\"http:\/\/startupclass.samaltman.com\/courses\/lec17\/\" target=\"_blank\">the video of Hosain Rahman\u2019s lecture<\/a> at Stanford.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Jawbone Founder\/CEO Hosain Rahman talks about the process and principles of building hardware products that seamlessly fit into our plugged-in lifestyles.<\/p>\n","protected":false},"author":29,"featured_media":1465,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[26,75,90,161,29,160],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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