{"id":5557,"date":"2015-09-24T06:00:08","date_gmt":"2015-09-24T13:00:08","guid":{"rendered":"http:\/\/thinkapps.com\/blog\/?p=5557"},"modified":"2015-09-24T14:08:47","modified_gmt":"2015-09-24T21:08:47","slug":"deep-linking-app-downloads-retention","status":"publish","type":"post","link":"https:\/\/thinkapps.com\/blog\/launch\/deep-linking-app-downloads-retention\/","title":{"rendered":"How Deep Linking Leads to More App Downloads and Higher Retention"},"content":{"rendered":"<p><i>ThinkApps is partnering with <\/i><span style=\"text-decoration: underline;\"><a title=\"Branch Metrics\" href=\"https:\/\/branch.io\/\" target=\"_blank\"><i>Branch Metrics<\/i><\/a><\/span><i> on an in-depth series on\u00a0<span style=\"text-decoration: underline;\"><a title=\"ThinkApps' series on Deep Linking\" href=\"http:\/\/thinkapps.com\/blog\/tag\/deep-linking\/\" target=\"_blank\">deep linking<\/a><\/span><\/i><i>. In this second post, we explore how deep links are integrated into various\u00a0types of apps and how you might\u00a0incorporate them\u00a0into your own. <\/i><\/p>\n<p>In the first post\u00a0<span style=\"font-weight: 400;\">of the series, we explained\u00a0the <a title=\"Mobile Deep Linking 101\" href=\"http:\/\/thinkapps.com\/blog\/launch\/mobile-deep-linking-101\/\" target=\"_blank\">basics of deep linking<\/a>. As a review, <strong>a<\/strong><\/span><span style=\"font-weight: 400;\"><strong>\u00a0deep link is a hyperlink that takes you directly to a specific section of a website or mobile app rather than a generic homepage.<\/strong> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Deep linking has been a standard practice on the web for years but has only recently been made possible on mobile by companies like Branch Metrics.<\/span><\/p>\n<p><strong>Deep linking is increasingly becoming less of a bonus feature and more of a necessity for <a title=\"Branch Metrics on increasing retention\" href=\"https:\/\/blog.branch.io\/deep-linking-to-increase-user-retention\" target=\"_blank\">increased retention<\/a>, high install rates, and word-of-mouth engagement.<\/strong><\/p>\n<p>It\u2019s the difference between someone saying, \u201cI\u2019ll download it later,\u201d and \u201cMight as well download it now.\u201d<\/p>\n<p>Whether a link is pointing to your app, a specific piece of content, or a special offer, when users are\u00a0on mobile, you have less time to get to the point. Deep links make your user journey fast and personal. But where do you start?<\/p>\n<h3><strong>Branch Metrics talked us through some of the most common types of apps using deep links. <\/strong><\/h3>\n<p><em><span style=\"font-weight: 400;\"><strong>Note:<\/strong> Some of the examples below are mockups on apps not currently using deep links. But, if you want to learn more about who has implemented deep linking,\u00a0Branch&#8217;s\u00a0<a title=\"Branch Partners\" href=\"https:\/\/branch.io\/partners\/\" target=\"_blank\">partners page<\/a> lists many of the apps using their deep\u00a0links by vertical.\u00a0<\/span><\/em><\/p>\n<h2>Social Apps<\/h2>\n<p><span style=\"font-weight: 400;\">When a user invites someone to try\u00a0a new app, it\u2019s only polite to avoid putting the new user to work after they accept the invitation. Otherwise, it\u2019s like inviting someone to a party and making them set out the hors d&#8217;oeuvre once they arrive\u00a0\u2014 kind of takes the fun out of it.<\/span><\/p>\n<p>Even with word-of-mouth (or link) invites, it\u2019s hard to convince people to install another chat, payment, etc. app on their phone. So you want to make it as easy as possible.<\/p>\n<p><a href=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/16112829\/Screen-Shot-2015-09-16-at-8.39.02-AM.png\"><img loading=\"lazy\" decoding=\"async\" width=\"736\" height=\"372\" class=\"alignnone wp-image-5590 size-full\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/16112829\/Screen-Shot-2015-09-16-at-8.39.02-AM.png\" alt=\"Deep Linking - Social Apps - Venmo\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/16112829\/Screen-Shot-2015-09-16-at-8.39.02-AM.png 736w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/16112829\/Screen-Shot-2015-09-16-at-8.39.02-AM.png 300w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/a><\/p>\n<h3>Venmo<\/h3>\n<p><strong><a title=\"Venmo\" href=\"http:\/\/venmo.com\" target=\"_blank\">Venmo<\/a> lets users get money fast.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">This app lets you pay anyone in your contact list via SMS. With deep linking, when a user pays someone who doesn\u2019t have the app, the non-user would be prompted to download Venmo. Then right away they\u2019d receive their money. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Without the app, a non-user would have to figure out how to start a new transaction and the initial user\u2019s efforts would have been a waste.<\/span><\/p>\n<h3>WhatsApp<\/h3>\n<p><strong><a title=\"WhatsApp\" href=\"http:\/\/www.whatsapp.com\/\" target=\"_blank\">WhatsApp<\/a> takes you right from invite to chat.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">If WhatsApp took advantage of deep links, a non-user could go straight from the invitation to the specific conversation thread that they were invited to. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">They wouldn\u2019t have to search for users or learn a new interface. Instead they would be dropped right into the meat of the app with fluid UX, making them instantly wonder what their life was like before it.<\/span><\/p>\n<h2>Utility Apps<\/h2>\n<p><span style=\"font-weight: 400;\">We all have those apps on our phones that we thought would be a saving grace. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWith Uber, I\u2019ll never have to take a cab again.\u201d \u201cWith Seamless, I\u2019ll never have to research takeout again.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But we rarely end up downloading new apps, and when we do, we don\u2019t always get past the sign-in page. Utility apps that simplify your life need to be simple from the start, and deep links are the way to do that.<\/span><\/p>\n<h3>Uber<\/h3>\n<p><strong><a title=\"Uber\" href=\"https:\/\/www.uber.com\/\" target=\"_blank\">Uber<\/a>\u00a0expands their split fare function.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Uber\u2019s split fare function would be more useful if users could split fares with folks who haven&#8217;t yet signed up for the service. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">With deep links, users could invite non-users to split a fare. Once a user clicks on a fare-split invitation, they would download the Uber app, register a user profile, and then instantly join their friend\u2019s fare.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"635\" class=\"alignnone wp-image-5565 size-large\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132300\/hoteltonight-1024x635.jpg\" alt=\"Deep Linking - Utility Apps - Hotel Tonight\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132300\/hoteltonight.jpg 1024w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132300\/hoteltonight.jpg 300w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132300\/hoteltonight.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>Hotel Tonight<\/h3>\n<p><strong><a title=\"Hotel Tonight\" href=\"https:\/\/www.hoteltonight.com\/\" target=\"_blank\">Hotel Tonight<\/a> picks up where you left off.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">If a user is\u00a0searching for \u201cLA hotels\u201d and clicks on a deep-linked search ad from Hotel Tonight, they&#8217;ll\u00a0be prompted to download the app. Once inside,<\/span> <a title=\"Hotel Tonight's two-sided incentivized referral program video\" href=\"https:\/\/www.youtube.com\/watch?v=oSvvhP49G6c\" target=\"_blank\">they\u2019ll see listings from LA<\/a>\u00a0<span style=\"font-weight: 400;\">(or whatever city they\u00a0searched), instead of a generic landing page. <\/span><\/p>\n<p><strong>According to Branch, with a deep-linked search ad, Hotel Tonight sees an\u00a0<a title=\"Hotel Tonight Case Study\" href=\"https:\/\/branch.io\/attachment\/BranchCaseStudy-HotelTonight.pdf\" target=\"_blank\">18% increase<\/a> in their install to booking rate \u2014 all because they saved their user one step.<\/strong><\/p>\n<h2>Shopping Apps<\/h2>\n<p><span style=\"font-weight: 400;\">In the realm of online shopping, cross-app promotion is a great way to get the word out about your app. Until <a title=\"The Definitive Guide to Adding Payments to Your App\" href=\"http:\/\/thinkapps.com\/blog\/development\/payments-app-definitive-guide\/\" target=\"_blank\">mobile pay<\/a> gets easier, the more apps can do to make users\u2019 experiences more fluid, the better. <\/span><\/p>\n<p><a href=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132353\/Flow1_with_text.png\"><img loading=\"lazy\" decoding=\"async\" width=\"693\" height=\"436\" class=\"alignnone wp-image-5566 size-full\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132353\/Flow1_with_text.png\" alt=\"Deep Linking - Yummly Deep Linking Branch Metrics\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132353\/Flow1_with_text.png 693w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132353\/Flow1_with_text.png 300w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/><\/a> <a href=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132356\/Flow2_with_text.png\"><img loading=\"lazy\" decoding=\"async\" width=\"692\" height=\"428\" class=\"alignnone wp-image-5567 size-full\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132356\/Flow2_with_text.png\" alt=\"Deep Linking - Instacart Deep Linking Branch Metrics\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132356\/Flow2_with_text.png 692w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132356\/Flow2_with_text.png 300w\" sizes=\"(max-width: 692px) 100vw, 692px\" \/><\/a><\/p>\n<h3>Yummly<\/h3>\n<p><strong><a title=\"Yummly\" href=\"http:\/\/www.yummly.com\/\" target=\"_blank\">Yummly<\/a> helps you skip the grocery store.<\/strong><\/p>\n<p>With Branch, the popular recipe app <a title=\"Yummly Deep Linking Partnership with Instacart\" href=\"https:\/\/www.youtube.com\/watch?v=IFY6BrNUNNU&amp;index=11&amp;list=PLGXacLQsJegp3LxN4w6rK_Ah49_eUFsea\" target=\"_blank\">Yummly leverages Instacart<\/a>, a grocery delivery service,\u00a0<span style=\"font-weight: 400;\">to let their customers pick, plan, and pay for their dinner, all without having to leave their phone. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">While the user is looking at a recipe, Yummly aggregates all of the ingredients they need. With deep linking, the user can click a button to add ingredients straight from the recipe to their Instacart order. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they don\u2019t have the\u00a0<a style=\"line-height: 1.5;\" title=\"Instacart\" href=\"https:\/\/www.instacart.com\/\" target=\"_blank\">Instacart<\/a> app, they\u2019re guided to install it. Once they do, their saved items are already added to their order. <\/span><\/p>\n<p><strong>With this function, Yummly has\u00a0seen a <a title=\"Branch: Yummly Case Study\" href=\"https:\/\/branch.io\/case-studies\/yummly\/\" target=\"_blank\">35% increase<\/a> in one-week user retention.<\/strong><\/p>\n<p><a href=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132259\/close5.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"635\" class=\"alignnone wp-image-5564 size-large\" src=\"http:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132259\/close5-1024x635.jpg\" alt=\"Deep Linking - Close5 Deep Linking Branch Metrics\" srcset=\"https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132259\/close5.jpg 1024w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132259\/close5.jpg 300w, https:\/\/d1vqbpto5tbbz0.cloudfront.net\/blog\/wp-content\/uploads\/2015\/09\/15132259\/close5.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<h3>Close5<\/h3>\n<p><strong><a title=\"Close5\" href=\"http:\/\/close5.com\/\" target=\"_blank\">Close5<\/a> keeps you shopping.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Close5 is Ebay\u2019s version of Craigslist. Users can buy and sell items to people locally within the app. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To promote Close5, an Ebay user who\u2019s browsing the mobile web view will see a smart banner with a call-to-action to <a title=\"Close5's deep linked mobile smart banner\" href=\"https:\/\/www.youtube.com\/watch?v=SZ78w2hpS3U&amp;index=2&amp;list=PLGXacLQsJegp3LxN4w6rK_Ah49_eUFsea\" target=\"_blank\">install the Close5 app<\/a>. <\/span><\/p>\n<p><b>A smart banner is a banner that prompts users to open or install an app. <\/b><b>It contains a smart link that includes all the routing logic to automatically open the app when it\u2019s installed or fall back to an app store if not. <\/b><\/p>\n<p>When a\u00a0user clicks on the smart banner, they\u2019re driven through the app store and land directly on the product page for the same item they were viewing on the web.<\/p>\n<p><strong>Since using deep links, Close5 has seen a <a title=\"Branch: Close5 case study\" href=\"https:\/\/branch.io\/case-studies\/close5\/\" target=\"_blank\">7.8x increase<\/a> in links shared.<\/strong><\/p>\n<h2>Content<\/h2>\n<p><span style=\"font-weight: 400;\">There is no shortage of content in our daily digital lives. We\u2019re constantly bombarded with all things viral, so it\u2019s hard to sift through the junk. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you provide a content-based app, giving users a way to share your content directly with their friends is a perfect way to get more downloads and quality users who will realize upon first tap that your app isn\u2019t part of the junk.<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=XmqYJtQHFbw\">https:\/\/www.youtube.com\/watch?v=XmqYJtQHFbw<\/a><\/p>\n<h3>Dojo<\/h3>\n<p><strong><a title=\"Dojo App\" href=\"https:\/\/itunes.apple.com\/us\/app\/dojo-best-stuff-to-do-in-london\/id894065287?mt=8\" target=\"_blank\">Dojo<\/a> lets you book fast.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">The Dojo app provides\u00a0a location-based entertainment guide for London and Paris. When a user finds an event that they want to share with a friend, they just share a link. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When the friend clicks the link, they\u2019re not taken directly to the app as in previous deep linking examples. Instead, Branch uses the<\/span> <a title=\"Branch Deepviews\" href=\"https:\/\/branch.io\/deepviews\/\" target=\"_blank\">Deepview<\/a> feature.<\/p>\n<p>With Deepviews, users are <a title=\"Dojo Deepview video\" href=\"https:\/\/www.youtube.com\/watch?v=XmqYJtQHFbw\" target=\"_blank\">taken to a splash page<\/a>\u00a0<span style=\"font-weight: 400;\">with more information about the event and a CTA to download the app for more information. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Branch said, \u201cIt may seem counter-intuitive to add an extra onboarding step. However, this extra step gives the user more confidence in your app, making users<\/span> <a title=\"Branch on Deepviews\" href=\"https:\/\/blog.branch.io\/branch-deepviews-the-missing-link-in-app-discovery\" target=\"_blank\">2 to 6 times more likely to install the app<\/a>.\u201d<\/p>\n<h3>Flipboard<\/h3>\n<p><strong><a title=\"Flipboard\" href=\"https:\/\/flipboard.com\/\" target=\"_blank\">Flipboard<\/a> lets you share your own content.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Flipboard is a content app that lets users read news from various sources all in one place. They can also curate their own stories into digital magazines. <\/span><\/p>\n<p>If Flipboard used deep links, users could share links to their own collections. When a non-user clicked the link, they would be taken through app install and right to the targeted content.<\/p>\n<p>Branch said that in use cases like this, deep linked users are twice as likely to return as engaged users because they\u2019re seeing the benefit directly\u00a0after install.<\/p>\n<h2>Deep Linking Proves Your Worth Instantly<\/h2>\n<p>According to <a title=\"Go Globe\" href=\"http:\/\/www.go-globe.com\/\" target=\"_blank\">Go Globe<\/a>, <a title=\"Infographic - Mobile app usage\" href=\"http:\/\/www.business2community.com\/infographics\/mobile-apps-usage-statistics-trends-infographic-01248837\" target=\"_blank\">85% of people<\/a> <span style=\"font-weight: 400;\">prefer app experiences to mobile websites. So it&#8217;s critical to give users an easy way to use yours. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Equipping your app with deep linking is a way to ensure that users\u2019 first experiences with your app are good ones, prompted by real-life need and shares from their friends. The more seamless the experience for your user, the less hassle there is in adding another app to their phone. <\/span><\/p>\n<p><em>Images via <a title=\"Branch Metrics\" href=\"https:\/\/branch.io\/\" target=\"_blank\">Branch Metrics<\/a> and <a title=\"Unsplash chain image\" href=\"https:\/\/images.unsplash.com\/photo-1416543974351-c28453497ef4?q=80&amp;fm=jpg&amp;s=26a908d086c8b2969bda6120a6893965\" target=\"_blank\">Unsplash<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Branch Metrics explains how deep linking can help various types of apps (such as Venmo, Uber and Hotel Tonight) achieve more downloads and higher retention.<\/p>\n","protected":false},"author":29,"featured_media":5573,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[226,113,428,439,388,389,117,390,426,45,324,239],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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